Traditional Repairs
Crisis Based Repairs
This is oldest style of computer support we offered when we cut our teeth as a company starting back in 1990. We excel at landing on our feet and getting productive on your crisis as soon as we arrive. Prioritizing, gathering settings and our experience and familiarity will assure you that the most cost effective, fast repair is being delivered. We appreciate the opportunity to meet clients in this way to display our expertise but we have found that in the long run this is not the type of support that gives you the highest value.
Fast Response
We understand the importance of being available and organized to get to your site when you need us. We were one of the first companies in the valley to offer same day service and that has only gotten better over time. We will not put your issues off or hide behind a voice mail. Our office is always staffed and ready to pick up calls in person and get out to help you when you need it. Our technicians are available and eager to get to your office and fix your issue.
Essential Managed Services
Daily Health Check
Our Daily Health check conducts a start-of-day check to ensure your system is in peak condition. This proactive check performs check runs on your server which gathers settings and presents them to you in a daily and weekly summary. The classic slow brewed issues which are the cause for many crisis based repairs can be seen long in advance. Trends like filling drives, nagging errors and the most important backup software failures will be reported to you. We help to configure and interpret the results as you have questions. This offering is the most basic of network monitoring and would not be watched by our office and is available for just the cost of the software. Our hope is that you have a chance to see the value of monitoring and you give our office a chance to wrap it with a program of technician attention and standards that would make your site truly managed.
This service is available at just $28 per month.
Remote Support
A software agent is installed on all of your computers so that our office can quickly and efficiently connect to your workstations and servers to execute repairs as you request. The efficiency of remote work is well proven by this time and it allows us to eliminate the travel fees, reduce hour minimums and delays that are the trademark of the older repair models. This tool combines well with basic Network Monitoring to have a chance to trial some of the cornerstone tools of managed services without the commitment. We charge just $8 to maintain this software for your entire site regardless of the number of computers. Our hope is that you have a chance to see the value of remote work and you give our office a chance to wrap it with a program of technician attention and standards that would make your site truly managed.
This service is available for any number of computers for a flat rate of just $8 per month.
Bronze Level Managed Services
Advanced Monitoring
Our monitoring system conducts a thorough check throughout the day to test:
- Your backup is complete to make sure your data is safe
- Your Anti-virus is up to date to make sure your security is up to standards
- Your Disk space to ensure your system can keep running
- Your Exchange email system to make sure it doesn’t fill up and crash
- Your Hard disk and memory health to ensure your system is always in peak operating condition
- Your critical Event logs to spot developing problems that could cause downtime during the day
This service is performed automatically – so it’s guaranteed to happen even if staff are sick or out of the office. If we find problems, we’ll immediately alert and engineer so we can act fast to cut potential downtime. We even send you a short note confirm the checks carried out and their results.
Server Repair
If your staff notices an issue on the server we remote in and get it fixed. Our Advanced Monitoring will let us know within minutes of issues or developing issues which we will just remote in and fix. We have never performed less than four hours in a month making adjustments from just the advanced monitoring information we receive. This time pays back ten-fold when compared to the crisis created when a server stops functioning. If the server can be repaired remotely we will. These services are included in the base rate. The benefits of a smooth running server will be felt every day.
Server Maintenance
An ounce of prevention is worth a pound of cure. We will install and maintain a series of daily and weekly procedures on the server that will guarantee increased reliability and smooth operation. Keep in mind that our flat rates keep us motivated for your system to be as reliable as possible.
Workstation Maintenance
Automated routines are run weekly to keep your workstations running as well as they can. Monitoring is extended to the workstations as well and when combined with the speed of remote access (also included in the Bronze Program) workstation repairs can be executed at the lowest prices available.
Silver Level Managed Services
Monthly Reviews of Key Procedures and Settings
Beyond simple monitoring and maintenance would be constant review and improvement. Best standards and practices are set, confirmed and watched on a monthly basis. For example, knowing that a backup is successful in running is a good start – what about determining WHAT you are backing up? How about testing the backup with a fire drill? This is just one of the dozen key settings and procedures we review by hand on a monthly basis. Your site will be groomed and watched by multiple technicians and it will be held to the highest standard. Consider how quickly standards of security (anti-virus, spam), email, firewalls, internet speeds and wireless equipment change and you will see what we consider to be a necessity to maintain. We go beyond simple pro-activity and move to true managed services at this level. With consideration to our size, scope and depth of technical experience at our office, we can perform far beyond most IT departments at a fraction of the cost.
Performance Tracking
Over time we can see your systems speed and utilization of things like processors, memory and hard drives. This will let us see bottlenecks that can be adjusted individually. In the past, decisions like these would typically include significant over-design. You can get educated suggestions for equipment - specifically where it is required and only if it is needed. Don’t wait until it stops functioning!
Deep Documentation
We maintain hundreds of key settings and installation steps which have immediate benefits to your reliability and up-time. First, adjustments and reloads are reduced to minutes rather than days. Second, by gathering key data in to our standard forms, best practices are immediately visible and applied to your site. Through this process and maintaining it, your site can be assured of using the best practices as they are developed. Finally, in a disaster recovery situation looking up installation codes and account numbers can be eliminated. Let’s get this done when there is no pressure!
Gold Level Managed Services
On-Site Repairs are Included
Those issues that would require a field visit – like hardware replacement is fully included. Enjoy our highest level of priority and security in a flat rate that would include everything except growth and new equipment.
Optional Services
Online Backup
Details Coming Soon !
Hosted Email
Details Coming Soon !
Web Site Hosting
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Many Off-site Solutions
Details Coming Soon !